FAQ

At O&C Pet Shop we strive to provide Safety and Quality in the products we provide to you and your pets. We are working with pet suppliers who share our passion for animals and the quality and care they deserve. Because they're worth it!
Frequently Asked Question 
 
How long will it take to receive my order ?
Please allow 2-4 Business Days for your order to be shipped (with up to 6 business days at peak times). Due to the popularity of our offers the average Standard Delivery Time is 4-10 business days for products shipped within Canada and 7-20 business days for shipments from Canada to the United States. Shipments from other countries can take an estimated 3-5 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates
What is your return policy ?

 

We have a 14-day refund policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The customer is responsible for the cost of return shipping. If the return is due to an error by our suppliers the cost would be covered by them. A full refund will be issued once your product is returned and processed. Refunds will go directly to your original form of payment with 3-6 business days depending on your provider. We do not offer refunds for delayed shipments.

You can always contact us for any return question at OCpetshop@gmail.com.

How do I know which size is best for my pet ?

For your convenience we have provided a size chart from the supplier for each product. If your normal size for your pet is not on the chart please choose one size up as this is normally correct.